SHIPPING
Same Day Dispatch orders placed before 12PM AEST.
All orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends).
Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible!
AUSTRALIA DELIVERY
Free Standard shipping for orders over $149.
Free Express shipping for orders over $169.
Standard shipping is charged at a flat rate of $10 AUD while Express is 15 AUD.
DELIVERY TIMEFRAMES – AUSTRALIA
Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.
Orders are sent via Australia Post.
RETURNS AND REFUNDS
Any item can be refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.
Shipping costs are the responsibility of the customer and are non-refundable.
PLEASE RETURN YOUR ORDER TO:
Thuya Australia
PO BOX 549,
Coorparoo 4151,
QLD, Australia
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at info@bellabeautyprofessional.com
If getting in touch about a return, please include your order number and product details in the email.
